Return Policy

Effective Date: 14 August 2026
Last Updated: 14 August 2026

At LUK-FRESH, operated by SmartFix, we want you to have a smooth and reliable shopping experience. This Return Policy explains when products purchased through the LUK-FRESH website may be returned.

1. Return Eligibility

A product may be eligible for return when:

  • You received the wrong product.
  • A product is missing from your order.
  • The product materially differs from the product ordered.
  • The product was damaged during delivery.
  • The product is defective or unusable when received.
  • A return is otherwise required under applicable law.

2. Damaged Products

If your order arrives damaged, please contact LUK-FRESH as soon as possible after delivery.

We may request:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Video of the package or product, where appropriate
  • Delivery information
  • Other information reasonably required to assess the claim

Customers are encouraged to retain the original packaging until the issue has been resolved.

3. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us as soon as reasonably possible.

LUK-FRESH may arrange for the incorrect product to be returned and provide the correct product, subject to availability, or another appropriate resolution.

Return instructions will be provided where a return is required.

4. Defective or Unusable Products

If a product appears defective or unusable when received, please contact us with details of the issue.

We may request photographs, videos, batch information, packaging details, or other information necessary to investigate the complaint.

Do not continue using the product if continued use may cause damage, injury, or deterioration.

5. Change-of-Mind Returns

Unless otherwise stated on the relevant product page or required by applicable law, LUK-FRESH does not generally accept returns solely because a customer has changed their mind after receiving a household cleaning product.

Opened or used cleaning products may not be suitable for resale due to hygiene, safety, and product-integrity considerations.

Nothing in this section limits any mandatory consumer rights available under applicable law.

6. Opened or Used Products

For safety and hygiene reasons, opened or used products may generally not be accepted for return, except where:

  • The product is defective;
  • The wrong product was delivered;
  • The product was damaged during delivery;
  • The return is required under applicable law; or
  • LUK-FRESH specifically authorizes the return.

Please contact our support team before returning any product.

7. Return Timeframe

Where a return is eligible, customers should contact LUK-FRESH within 7 days of delivery, unless a different period is specified on the relevant product page or a longer period is required under applicable law.

Requests submitted after the applicable period may not be accepted unless otherwise required by law.

8. Return Process

To request a return, please contact us with:

  • Order number
  • Customer name
  • Registered phone number
  • Email address, if applicable
  • Product name
  • Reason for the return
  • Photographs or videos, where relevant

After reviewing your request, we will provide further instructions if the product needs to be returned.

Do not send products to our registered business address unless our support team specifically instructs you to do so.

9. Return Shipping

For returns resulting from an error attributable to LUK-FRESH, such as receiving the wrong product or receiving a product damaged before or during delivery, LUK-FRESH may arrange or reimburse reasonable return shipping costs, subject to verification.

For any other return voluntarily authorized by LUK-FRESH, return shipping arrangements and costs will be communicated before the return is processed.

10. Non-Returnable Situations

A return may generally not be accepted where:

  • The product was used contrary to its instructions.
  • The product was damaged after delivery due to customer handling or misuse.
  • The product was damaged because of improper storage.
  • The product was altered, refilled, or tampered with.
  • The customer cannot reasonably establish that the product was purchased from LUK-FRESH.
  • The return request falls outside the applicable return period.
  • The product is returned without prior authorization where authorization is required.
  • The product is otherwise excluded from return under applicable law or the relevant product listing.

These exclusions do not apply where applicable law provides a non-excludable right to a return, replacement, refund, repair, or other remedy.

11. Replacement Products

Where a return results in an approved replacement, the replacement will generally be for the same product.

If the same product is unavailable, LUK-FRESH may offer a comparable replacement or another appropriate resolution, subject to applicable law.

12. Consumer Rights

This Return Policy is not intended to limit any rights or remedies available to consumers under applicable Indian consumer-protection laws.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will prevail.

13. Contact Us

SmartFix
Brand: LUK-FRESH
Address: #64, 1st Floor, 5th Cross, 6th Main Rd, Vijayanagar, Bengaluru, Karnataka 560040
Phone: +91 91879 50029
Email: support@lukfresh.com

When contacting us regarding a return, please include your order number so that we can assist you efficiently.

Last Updated: 14 August 2026

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