Terms & Conditions

Effective Date: 14 August 2026

Last Updated: 14 August 2026

Welcome to LUK-FRESH.

These Terms & Conditions (“Terms”) govern your access to and use of the LUK-FRESH website, including browsing products, creating an account, placing orders, making payments, and using any other services provided through the website.

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

1. Business Information

The LUK-FRESH website is operated by:

Legal Business Name: SmartFix

Brand Name: LUK-FRESH

Registered/Business Address: #64, 1st floor, 5th cross, 6th Main Rd, Vijayanagar, Bengaluru, Karnataka 560040

Phone: +91 91879 50029

Email: support@lukfresh.com​

Throughout these Terms, “LUK-FRESH”, “we”, “us”, and “our” refer to LUK Fresh LLP.

“You”, “your”, or “customer” refers to any person who accesses our website or purchases our products.

2. Acceptance of Terms

By accessing, browsing, or using the LUK-FRESH website, you acknowledge that you have read, understood, and agreed to these Terms.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use this website or purchase products from LUK-FRESH.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

4. Our Products

LUK-FRESH offers household cleaning products, including products in categories such as:

  • Appliance Cleaners
  • Kitchen Cleaners
  • Surface Cleaners
  • Multi-Purpose Cleaners

We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, and availability displayed on the website are accurate.

However, product images may differ slightly from the actual product due to photography, screen settings, packaging changes, or manufacturing updates.

5. Product Use and Safety

Customers must read and follow all instructions, warnings, precautions, and directions provided on the product packaging before use.

LUK-FRESH cleaning products should only be used for their intended purposes.

Customers should:

  • Follow the instructions provided on the product label.
  • Use the recommended quantity.
  • Store products safely.
  • Keep products away from children unless specifically intended for use by children.
  • Avoid contact with eyes, skin, or other areas where the product label advises against contact.
  • Follow any ventilation or protective-equipment instructions provided on the product.
  • Never mix cleaning products unless the product instructions specifically permit it.

LUK Fresh LLP will not be responsible for damage, injury, or loss resulting from misuse, improper storage, failure to follow product instructions, or use of a product for an unintended purpose, to the extent permitted by applicable law.

6. Product Availability

All products displayed on the website are subject to availability.

LUK-FRESH reserves the right to:

  • Limit quantities available for purchase.
  • Discontinue products.
  • Modify product specifications or packaging.
  • Correct inventory errors.
  • Restrict or refuse orders where reasonably necessary.

If a product becomes unavailable after an order has been placed, we may contact you regarding cancellation, an alternative product, or a refund, as applicable.

7. Pricing

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other fees may be added where applicable and will be displayed during the purchasing process.

While we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.

If an obvious pricing or listing error affects an order, LUK-FRESH reserves the right to cancel the affected order and provide an appropriate refund for any amount already paid.

8. Discounts and Promotions

LUK-FRESH may periodically offer promotional discounts, flash sales, coupon codes, bundles, or other special offers.

Promotions may be subject to:

  • Specific validity periods
  • Selected products
  • Minimum purchase requirements
  • Quantity limitations
  • Coupon or promotional codes
  • Other conditions communicated with the offer

Unless specifically stated otherwise, promotional offers cannot be combined with other offers and cannot be exchanged for cash.

LUK-FRESH reserves the right to modify, suspend, or withdraw a promotional offer where permitted by applicable law.

9. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation or acknowledgment may be sent after we receive your order.

An order may be accepted only after confirmation and/or payment processing, depending on the circumstances.

LUK-FRESH reserves the right to refuse or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraud or unauthorized activity
  • Duplicate or accidental orders
  • Invalid payment information
  • Incorrect delivery information
  • Violation of these Terms
  • Other operational, legal, or security reasons

If an order is cancelled after payment has been received, an applicable refund will be processed.

10. Payment

Payments may be processed through third-party payment providers.

You agree to provide accurate and valid payment information and authorize the applicable payment provider to process your transaction.

Where payment is processed directly through a third-party payment provider, LUK-FRESH may not receive or store your complete payment-card information.

Payment transactions may also be subject to the terms and privacy policies of the relevant payment provider.

11. Shipping and Delivery

LUK-FRESH aims to process and deliver orders within the estimated timeframe communicated during the purchasing process.

Delivery times may vary based on:

  • Delivery location
  • Product availability
  • Shipping partner
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

Delivery estimates are indicative unless expressly stated otherwise.

You are responsible for providing an accurate and complete delivery address and valid contact details.

12. Delivery Issues

If your order arrives damaged, defective, incorrect, incomplete, or with missing products, please contact LUK-FRESH as soon as reasonably possible.

We may request supporting information such as:

  • Order number
  • Photographs or videos of the package
  • Photographs or videos of the product
  • Delivery details
  • Other information reasonably required to investigate the issue

Depending on the circumstances and applicable law, we may provide a replacement, refund, or other appropriate resolution.

13. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by the applicable Refund & Return Policy published on the LUK-FRESH website.

Eligibility may depend on the product condition, time since delivery, reason for return, and other applicable conditions.

Nothing in these Terms is intended to restrict any mandatory consumer rights available under applicable law.

14. Customer Accounts

If you create an account on the LUK-FRESH website, you are responsible for:

  • Providing accurate information.
  • Maintaining the confidentiality of your login credentials.
  • Keeping your account information updated.
  • Taking reasonable steps to protect your account.
  • Informing us if you believe your account has been accessed without authorization.

LUK-FRESH may suspend or terminate accounts involved in fraudulent, unlawful, abusive, or unauthorized activity.

15. Intellectual Property

All content available on the LUK-FRESH website, including:

  • LUK-FRESH trademarks and logos
  • Product photographs
  • Graphics
  • Text
  • Product descriptions
  • Videos
  • Website design
  • Layout
  • Icons
  • Marketing materials
  • Software and website functionality

is owned by, controlled by, or licensed to LUK Fresh LLP unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our website content without prior written permission.

You may not use the LUK-FRESH name, logo, trademarks, or other branding in a manner that suggests an unauthorized relationship, sponsorship, affiliation, or endorsement.

16. Customer Reviews and User Content

Customers may have opportunities to submit reviews, testimonials, photographs, comments, or other content.

By submitting content, you confirm that:

  • The content is accurate to the best of your knowledge.
  • You have the right to submit the content.
  • The content does not violate another person’s rights.
  • The content is not unlawful, defamatory, abusive, threatening, misleading, or fraudulent.
  • The content does not contain malicious software or harmful code.

By submitting content, you grant LUK Fresh LLP a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute the submitted content for legitimate business, marketing, promotional, and website purposes, subject to applicable law.

LUK-FRESH reserves the right to remove content that violates these Terms or applicable law.

17. Prohibited Activities

You must not use the website to:

  • Commit or facilitate unlawful activity.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website functionality or security.
  • Upload viruses, malware, or other harmful code.
  • Scrape or collect website information through unauthorized automated methods.
  • Impersonate another person or business.
  • Submit false or misleading information.
  • Conduct fraudulent transactions.
  • Abuse promotional offers.
  • Resell products through unauthorized channels where prohibited.
  • Infringe the intellectual-property or other rights of LUK-FRESH or third parties.

18. Third-Party Services and Links

The LUK-FRESH website may use or contain links to third-party services, including payment providers, delivery partners, analytics services, advertising platforms, social-media services, and other external websites.

Third-party services are governed by their own terms and policies.

LUK Fresh LLP does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

19. Privacy

Your use of the LUK-FRESH website is also governed by our Privacy Policy.

Our Privacy Policy explains how LUK Fresh LLP collects, uses, stores, and protects personal information.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

20. Website Availability

We make reasonable efforts to keep the LUK-FRESH website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available.
  • The website will be uninterrupted.
  • All website features will always operate without errors.
  • The website will always be free from harmful components.
  • All information displayed on the website will always be completely current or error-free.

We may temporarily suspend, modify, or restrict access to the website for maintenance, security, updates, improvements, or other operational reasons.

21. Product and Website Disclaimer

Product results may vary depending on factors such as the type of surface, type and severity of dirt, cleaning method, frequency of use, and other circumstances.

Product information on the website should not be interpreted as a guarantee that a particular cleaning result will be achieved in every situation.

To the maximum extent permitted by applicable law, LUK Fresh LLP does not guarantee that the website, its content, or product information will always be completely accurate, complete, reliable, or suitable for every individual purpose.

22. Limitation of Liability

To the maximum extent permitted by applicable law, LUK Fresh LLP, its owners, partners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Where permitted by law, LUK Fresh LLP’s total liability relating to a particular purchase will not exceed the amount actually paid by you for the product giving rise to the relevant claim.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless LUK Fresh LLP, its partners, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the website.
  • Your misuse of LUK-FRESH products.
  • Your violation of another person’s rights.
  • Content or information you submit to the website.
  • Fraudulent or unauthorized activity associated with your use of the website.

This provision does not apply to the extent that a claim results from conduct for which liability cannot legally be excluded.

24. Force Majeure

LUK Fresh LLP will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Supplier disruptions
  • Logistics failures
  • Other events beyond our reasonable control

We will take reasonable steps to resume affected services when circumstances permit.

25. Changes to These Terms

LUK Fresh LLP may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

The updated Terms will be published on this website with a revised Last Updated date.

Where appropriate, we may provide additional notice of material changes.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

26. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory laws, courts having jurisdiction in Bengaluru, Karnataka shall have jurisdiction over disputes arising in connection with these Terms or your use of the LUK-FRESH website.

Nothing in this section is intended to restrict any mandatory rights or remedies available to consumers under applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to remain in effect.

28. No Waiver

If LUK Fresh LLP does not immediately enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

29. Entire Agreement

These Terms, together with the LUK-FRESH Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the LUK-FRESH website and your purchases from us.

30. Contact Us

If you have questions, concerns, or requests regarding these Terms & Conditions, please contact us:

SmartFix

Brand: LUK-FRESH

Address: #64, 1st floor, 5th cross, 6th Main Rd, Vijayanagar, Bengaluru, Karnataka 560040

Phone: +91 91879 50029

Email: support@lukfresh.com​

Last Updated: 14 August 2026

Scroll to Top